Korean Bilingual Customer Service Associate — Night Shift

Fusion BPO Services Ltd; Manila; On-site; PHP 357,000 - 502,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth opportunities

Fixed days off

Job summary

A leading BPO company in Manila is seeking a Korean bilingual customer service associate to enhance member satisfaction in the healthcare sector. This on-site role requires proven customer service experience and effective communication in both Korean and English. You will manage inquiries, educate members about benefits, and ensure a positive experience. The ideal candidate enjoys working in a dynamic team and aims to grow in a supportive environment.

Qualifications

• 1-2 years of call center or related customer service experience required.
• 1-2 years of prior experience with Medicare benefits preferred.
• Ability to maintain a calm demeanor in stressful situations.

Responsibilities

• Deliver high-quality customer service based on healthcare client’s principles.
• Educate members on benefits and options.
• Resolve issues and improve member satisfaction.

Skills

Customer service experience

Communication skills (Korean and English)

Data entry skills

Calm demeanor under pressure

Education

High school diploma or equivalent

Job description

A leading BPO company in Manila is seeking a Korean bilingual customer service associate to enhance member satisfaction in the healthcare sector. This on-site role requires proven customer service experience and effective communication in both Korean and English. You will manage inquiries, educate members about benefits, and ensure a positive experience. The ideal candidate enjoys working in a dynamic team and aims to grow in a supportive environment.