CSR Bilingual Korean

Sequential Technologies International; Quezon City; Remote; PHP 1,066,000 - 1,277,000; Full time

Benefits offered by this job

Remote work

HMO coverage

Job summary

Sequential Technologies International is seeking a highly motivated Korean-English bilingual Customer Service Representative with a sales background. You will handle inquiries, manage relationships with Korean-speaking clients, and identify cross-selling opportunities to drive growth.

Responsibilities include delivering exceptional service via voice, email, and chat, using CRM tools to track interactions, and coordinating with teams to meet monthly revenue targets.

Qualifications

• Fluency in Korean and professional proficiency in English.
• 1–2 years in Customer Service and Sales roles.
• Strong communication, negotiation and problem-solving skills.
• Tech-savvy with CRM tools and data entry accuracy.

Responsibilities

• Provide customer service via voice, email, and chat in Korean and English.
• Utilize sales techniques to upsell and cross-sell products/services.
• Address customer feedback and resolve complaints to maintain satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Coordinate with internal teams to meet monthly performance and revenue targets.

Skills

Korean language

English language

Customer service

Sales

Negotiation

Communication

Problem solving

CRM tools

Tools

CRM tools

Job description

About the role

We are seeking a highly driven, fluent Korean-English Bilingual Customer Service Representative with a strong background in sales. In this role, you will handle customer inquiries, manage relationships with Korean-speaking clients, and actively identify cross‑selling or upselling opportunities to drive business growth.

Key responsibilities

• Provide exceptional customer service via voice, email, and chat in both Korean and English

• Utilize sales techniques to recommend products/services, overcome objections, and convert inquiries into sales

• Handle client feedback, address complaints efficiently, and ensure a high level of customer satisfaction

• Maintain detailed records of customer interactions, transactions, and feedback within the CRM system

• Coordinate with internal teams to streamline processes and meet monthly performance and revenue targets

About you

• Advanced to native-level fluency in Korean (speaking, reading, and writing) and professional proficiency in English

• At least 1-2 years of combined experience in Customer Service and Sales (e.g., inside sales, telesales, account management, or upselling)

• Excellent communication, negotiation, and problem‑solving skills

• Tech‑savvy with experience using CRM tools

• Willingness to work in shifting schedules, including night shifts or weekends if required

• Reliable home office setup with a high‑speed internet connection (minimum 25-50 Mbps)

• A quiet, conducive environment for taking calls

• Must reside in the Philippines

Benefits

• Competitive salary package up to ₱105,000/month

• 100% Remote / Work‑from‑Home setup anywhere in the Philippines

• Comprehensive HMO coverage