Multisite Scheduling & Coordination Specialist

School Of Virtual Assistance (SOVA); Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Job summary

School Of Virtual Assistance (SOVA) seeks a detail‑oriented Scheduling Administrator to support resident access and appointment coordination across multiple sites. You will book, confirm and update customer appointments using approved systems and workflows, ensuring accuracy and timely communication.

You will contact residents and stakeholders, issue reminders, monitor portal activity, and collaborate with field teams to align timings with capacity.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in scheduling, appointment coordination, or similar operations.
• Experience managing appointments and customer scheduling activities.
• Strong customer service and communication skills, including calls, confirmations, and follow-ups.
• Proficient with Microsoft Office, CRM, scheduling tools and workflows.
• Ability to manage multiple priorities and adapt to changing schedules and customer needs.
• Experience coordinating with field teams or stakeholders is a plus.
• Background in telecommunications, utilities, infrastructure, property, or service delivery is advantageous.

Responsibilities

• Coordinate resident access and appointment scheduling across allocated sites.
• Book, confirm and update customer appointments using scheduling systems.
• Contact residents and stakeholders to confirm availability and requirements.
• Issue reminders and pre-visit communications to reduce no-shows.
• Monitor booking portal activity and identify exceptions or duplicates.
• Manage reschedules, cancellations, and changes promptly.
• Coordinate with installers and field teams to align timing with capacity.
• Maintain records of scheduled appointments and follow-ups.
• Escalate scheduling conflicts to management as needed.
• Prepare appointment reports and status updates.

Skills

Scheduling

Appointment coordination

Customer service

Administration

Project support

Operational role

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office

CRM platforms

Scheduling tools

Workflow systems

Job description

School Of Virtual Assistance (SOVA) seeks a detail‑oriented Scheduling Administrator to support resident access and appointment coordination across multiple sites. You will book, confirm and update customer appointments using approved systems and workflows, ensuring accuracy and timely communication.

You will contact residents and stakeholders, issue reminders, monitor portal activity, and collaborate with field teams to align timings with capacity.