Remote Virtual Assistant: Appointment Scheduling & Calls

School Of Virtual Assistance (SOVA); Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

School Of Virtual Assistance (SOVA) is seeking two organised and customer-focused Virtual Assistants to handle incoming calls and manage appointments. The successful candidates will communicate professionally with callers, record information accurately, and keep appointment schedules updated.

Responsibilities include answering calls, recording caller information, booking appointments, handling cancellations, reconfirming upcoming meetings, and maintaining up-to-date appointment records while

Qualifications

• Experience in customer service, call handling or appointment setting.
• Excellent verbal and written English communication.
• Professional and confident telephone manner.
• Strong attention to detail and organisational skills.
• Ability to manage multiple calls and appointment requests.
• Proficiency with computers and scheduling tools.
• Reliable internet connection and suitable work equipment.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Answer incoming calls professionally and courteously.
• Collect and accurately record caller information.
• Book and schedule appointments.
• Manage cancellations and rescheduling requests.
• Reconfirm upcoming appointments with clients.
• Maintain accurate appointment records.
• Escalate concerns as needed while protecting confidentiality.
• Handle confidential client information responsibly.

Skills

Verbal and written English

Telephone etiquette

Attention to detail

Organisational skills

Multitasking

Computer literacy

Confidentiality

Tools

Scheduling systems

Online calendars

Job description

School Of Virtual Assistance (SOVA) is seeking two organised and customer-focused Virtual Assistants to handle incoming calls and manage appointments. The successful candidates will communicate professionally with callers, record information accurately, and keep appointment schedules updated.

Responsibilities include answering calls, recording caller information, booking appointments, handling cancellations, reconfirming upcoming meetings, and maintaining up-to-date appointment records while