Multichannel Customer Support Specialist

FPS Innovation Labs Private Limited; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a Customer Service Representative in Davao, Philippines to provide multichannel support including phone, email, chat and social media. You will assist customers with product inquiries, policies, availability, and order tracking while delivering a friendly and professional experience.

The role requires strong communication skills, the ability to troubleshoot technical issues, and adherence to client policies.

Qualifications

• Excellent verbal and written communication skills in English.
• Experience in customer service or technical support is a plus.

Responsibilities

• Interact with customers via all channels (phone, email, chat, SMS, social) to provide information on products, policies, and services.
• Resolve issues with a friendly, professional tone and accurate documentation of interactions.
• Troubleshoot connectivity and device configuration; provide general technical support as needed.
• Follow client policies and align with procedures; meet program metrics and targets.
• Stay updated on client policies and products through trainings; escalate when needed.

Skills

Excellent verbal and written\"/\"

Customer service

Team collaboration

Adaptability

Problem-solving

Time management

Education

Senior High School graduate

Second year college

IT/Computer course (preferred)

Tools

Microsoft Office

Bright Pattern

Zendesk

Job description

Full Potential Solutions (FPS) is seeking a Customer Service Representative in Davao, Philippines to provide multichannel support including phone, email, chat and social media. You will assist customers with product inquiries, policies, availability, and order tracking while delivering a friendly and professional experience.

The role requires strong communication skills, the ability to troubleshoot technical issues, and adherence to client policies.