Global Customer Support Analyst II (Crypto/FinTech)

Fpsinc; Pasig; On-site; PHP 391,000 - 725,000; Full time

Job summary

Full Potential Solutions (FPS) seeks a Customer Support Analyst II to join our Manila office. You will assist customers across phone, chat, and email, ensuring a positive experience and bridging communication between customers and our teams.

The role requires 3–4 years in customer support within financial services, crypto, or technology, with strong typing speed and excellent written communication. The position is based in Manila and offers opportunities for growth within a fast-growing

Qualifications

• 3-4 years of relevant customer support experience in financial services, crypto or technology.

Responsibilities

• Provide support across phone, messaging, and email by investigating and resolving issues.
• Use resources to maintain high standards and efficiency.
• Be a trusted advisor and capture accurate feedback for upstream solutions.
• Take ownership to identify root causes and log defects when needed.
• Seek opportunities to add value through education and proactive communication.
• Set a high bar for colleagues through performance and work ethic.

Skills

Customer service

Communication skills

Typing 45 WPM

Multichannel support

Flexibility

Tools

Google apps

JIRA

Salesforce Service Cloud

Amazon Connect

Job description

Full Potential Solutions (FPS) seeks a Customer Support Analyst II to join our Manila office. You will assist customers across phone, chat, and email, ensuring a positive experience and bridging communication between customers and our teams.

The role requires 3–4 years in customer support within financial services, crypto, or technology, with strong typing speed and excellent written communication. The position is based in Manila and offers opportunities for growth within a fast-growing