Multichannel Customer Support Agent | Tech-Savvy

FPS Innovation Labs; Davao City; Presencial; PHP 279.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Descripción de la vacante

Full Potential Solutions (FPS) is seeking a Customer Service Representative to provide expert support across phone, email, chat, SMS, and social channels. You’ll handle inquiries about products, policies, and order tracking, while preserving a friendly tone and brand loyalty.

The role requires 1–2 years of CS experience in a BPO or related environment, strong communication, and the ability to troubleshoot devices and connectivity. Training is provided; a flexible schedule is required.

Formación

• Excellent verbal and written communication skills.
• Committed to providing excellent customer service and an elevated customer experience.
• Able to learn and work independently while showing ownership in a team environment.
• Must be willing to work in a shifting schedule including evenings, nights, weekends, and holidays.

Responsabilidades

• Provide exceptional support for product inquiries, availability, policies, and order tracking.
• Assist customers via phone, email, chat, SMS, and social media with a friendly tone.
• Troubleshoot connectivity and device configuration issues.
• Deliver high-quality customer service in line with client policies and guidelines.
• Document customer interactions accurately with minimal errors.
• Escalate critical issues following proper procedures.
• Stay up to date with client products and policies through trainings.

Conocimientos

Communication skills

Customer service

Team collaboration

Work under pressure

Adaptability

Ownership

Learning agility

Detail oriented

Multitasking

Tech savviness

Educación

High school diploma

Herramientas

Zendesk

Bright Pattern

Microsoft Office

Descripción del empleo

Full Potential Solutions (FPS) is seeking a Customer Service Representative to provide expert support across phone, email, chat, SMS, and social channels. You’ll handle inquiries about products, policies, and order tracking, while preserving a friendly tone and brand loyalty.

The role requires 1–2 years of CS experience in a BPO or related environment, strong communication, and the ability to troubleshoot devices and connectivity. Training is provided; a flexible schedule is required.