Billing & Sales Specialist

Fpsinc

Davao City

On-site

PHP 167,000 - 279,000

Full time

11 days ago

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Job summary

Full Potential Solutions (FPS) in the Philippines is seeking a customer-focused professional for front-line call center duties. The role emphasizes delivering superior customer experiences, maintaining high satisfaction, and resolving inquiries across billing, service, and product-related topics.

The ideal candidate has 1–2 years in a call center, strong communication skills, and a willingness to meet KPIs such as NPS, OSAT, FCR, and AHT.

Qualifications

Strong communication and customer service skills essential.
Ability to understand and address customer needs with professionalism.
Experience in a call center environment is preferred.

Responsibilities

Maintain high levels of customer satisfaction and confidence in all interactions.
Deliver customer experience above requirements using KPIs like NPS/OSAT, FCR, and AHT.
Accurate documentation of customer interactions.
Convert detractors to promoters and maintain relationships with customers.
Handle outbound calls only as needed for follow-up; aim for first-call resolution.
Consult with customers to offer products and services.
Clear outstanding orders daily to avoid delays.
Follow procedures and adapt to new policies; escalate as required.
Resolve complex customer challenges and restore consumer confidence.