On-Site CX Associate: Multichannel Support (Davao)

FPS Innovation Labs; Davao City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Lucrative compensation

Job summary

FPS Innovation Labs in Davao City is seeking a Customer Experience Associate to provide outstanding support across phone, chat, and email channels. You will balance voice and non-voice tasks, verify customer information, and research remittance statuses while collaborating with partners to ensure timely delivery.

The role requires strong communication, multitasking, and a customer-service mindset, with on-site work at Damosa Lanang. A background in fintech and remittance is preferred.

Qualifications

• 1 year of customer experience in fintech is preferred.
• Experience in remittance/delivery industries is a plus.
• Multi-channel (voice and non-voice) experience is an advantage.
• Senior High School or equivalent; 18+ years old.

Responsibilities

• Handle inquiries via phone, chat, and email.
• Balance 50% voice and 50% non-voice tasks.
• Gather and verify customer information.
• Research remittance status and update transactions.
• Collaborate with partners to ensure timely remittance delivery.
• Meet performance metrics and deliver exceptional service.
• Be an agile, reliable customer service resource; work onsite.

Skills

Multitasking

Business English

Customer service

Time management

Attention to detail

Critical thinking

Resilience

On-site work

Education

Senior High School or equivalent

Tools

AI tools

Web tools

Job description

FPS Innovation Labs in Davao City is seeking a Customer Experience Associate to provide outstanding support across phone, chat, and email channels. You will balance voice and non-voice tasks, verify customer information, and research remittance statuses while collaborating with partners to ensure timely delivery.

The role requires strong communication, multitasking, and a customer-service mindset, with on-site work at Damosa Lanang. A background in fintech and remittance is preferred.