Billing & Sales Specialist — Growth & Care Expert

FPS Innovation Labs; Davao City; On-site; PHP 223,000 - 279,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a friendly Residential Care Representative in Davao to ensure customer satisfaction and meet performance metrics. You will document interactions, resolve issues efficiently, and strive for first contact resolution while adapting to policy updates.

The role requires 1–2 years in a call center, billing experience, and basic IT troubleshooting. Strong communication and negotiation skills are essential to success in this fast-paced environment.

Qualifications

• Experience in a call center handling inbound Telecommunications inquiries (customer service, billing, and sales).
• Billing experience in a call center environment is required.
• Knowledge in basic Internet troubleshooting is a must.
• Inbound sales background is a plus.
• 1+ years PC experience in a Windows environment preferred.
• Completed Senior High School or its equivalent (2nd year college).
• Legal age of employment; at least 18 years old.

Responsibilities

• Achieve high customer satisfaction and confidence in all interactions.
• Meet KPIs: Customer Satisfaction (NPS/OSAT), FCR, Sales metrics, and Average Handle Time.
• Accurately document notes for all customer interactions.
• Maintain high level of customer satisfaction.
• Convert detractors to promoters where possible.
• Understand market behavior and Frontiers competitive offers.
• Maintain/expand relationships with existing customers.
• Limit outbound calls to follow-ups necessary for first contact resolution.
• Consult with customers to offer various products and services.
• Work on clearing outstanding orders daily to avoid delays.
• Follow established procedures and adapt to new policies.
• Ensure compliance with supervisor requests and escalation procedures.
• Solve complex customer challenges and regain consumer confidence.

Skills

Communication

Customer service

Negotiation

Goal-oriented

Flexibility

Adaptability

Language skills

Telecommunications knowledge

Education

Senior High School or equivalent

1-2 years call center experience

Billing experience in call center

Basic Internet troubleshooting

1+ years Windows PC experience

Legal age 18+

Job description

Full Potential Solutions (FPS) is seeking a friendly Residential Care Representative in Davao to ensure customer satisfaction and meet performance metrics. You will document interactions, resolve issues efficiently, and strive for first contact resolution while adapting to policy updates.

The role requires 1–2 years in a call center, billing experience, and basic IT troubleshooting. Strong communication and negotiation skills are essential to success in this fast-paced environment.