Technical Support Specialist — Empathetic Troubleshooter

Fpsinc; Davao City; On-site; PHP 180,000 - 300,000; Full time

Job summary

Full Potential Solutions (FPS) seeks a Technical Support Representative in the Philippines to address customer needs with empathy and resolve issues related to troubleshooting and installations. You will educate customers on available support options and work toward first call resolution while maintaining confidentiality.

The role requires experience in tech support, familiarity with PC/Mac devices, emails, and internet concepts.

Qualifications

• At least 1-2 years of Technical Support and Customer Service experience, preferably with basic to intermediate troubleshooting in a call center.
• Technical Support experience in a Telco program is required.
• Strong willingness and enthusiasm for sales and upselling.

Responsibilities

• Address customer needs with empathy and resolve issues related to troubleshooting, system functions, and installations.
• Educate customers on support options and steps being taken to resolve issues.
• Provide first call resolution with confidentiality and set expectations.
• Manage, install, and uninstall applications and software.
• Serve on devices including PC, Mac, smartphones, tablets, and music devices.

Skills

Excellent English communication

Advanced problem-solving

Multitasking

Organizational skills

Willingness to work in a technical-sao

Shift work availability

Education

Senior High School graduate

2nd year college

Tools

Outlook

Gmail

Yahoo Mail

Job description

Full Potential Solutions (FPS) seeks a Technical Support Representative in the Philippines to address customer needs with empathy and resolve issues related to troubleshooting and installations. You will educate customers on available support options and work toward first call resolution while maintaining confidentiality.

The role requires experience in tech support, familiarity with PC/Mac devices, emails, and internet concepts.