Customer Experience Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 156,000 - 257,000; Full time

Job summary

ResultsCX is hiring a Customer Service Representative for our Lipa program in the Philippines. You will deliver exceptional support via phone, email, and chat, providing clear guidance and solutions to customer inquiries while maintaining empathy and professionalism.

We value individuals who can navigate multiple systems, work onsite, and adapt to shifting schedules. A high school diploma and at least 6 months of call center experience are required to join our purpose-driven team.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call center experience is required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Strong communication

Typing 35 WPM

Growth mindset

Proactive attitude

Onsite work

Call center experience

Education

High school diploma or senior high

Job description

ResultsCX is hiring a Customer Service Representative for our Lipa program in the Philippines. You will deliver exceptional support via phone, email, and chat, providing clear guidance and solutions to customer inquiries while maintaining empathy and professionalism.

We value individuals who can navigate multiple systems, work onsite, and adapt to shifting schedules. A high school diploma and at least 6 months of call center experience are required to join our purpose-driven team.