Customer Experience Specialist – Onsite in Lipa

ResultsCX Named ‘Major Contender’ in Everest Group; Lipa; On-site; PHP 156,000 - 234,000; Full time

Benefits offered by this job

Paid training

Career development

Healthcare benefits

Paid time off

Job summary

ResultsCX is seeking a Customer Service Representative in Lipa, Batangas, Philippines to deliver outstanding support via phone, email, and chat. You will guide customers with clear, empathetic responses and resolve issues with accuracy, while navigating multiple systems and maintaining high service standards.

Join a purpose-driven team that offers paid training, career development opportunities, and a supportive culture.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication skills

Typing 35 WPM

Basic computer navigation

Growth mindset

Onsite work & shifts

Education

High school diploma

Job description

ResultsCX is seeking a Customer Service Representative in Lipa, Batangas, Philippines to deliver outstanding support via phone, email, and chat. You will guide customers with clear, empathetic responses and resolve issues with accuracy, while navigating multiple systems and maintaining high service standards.

Join a purpose-driven team that offers paid training, career development opportunities, and a supportive culture.