Multichannel Customer Service Pro — Problem Solver & Support

Qualfon Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Qualfon Philippines is looking for customer service representatives in Cebu City. Responsibilities include handling customer calls, resolving service issues, and maintaining accurate documentation of interactions. Required qualifications include a high school diploma or its equivalent and at least 6 months of call center experience. Ideal candidates will possess strong verbal communication skills and be proficient with MS Office applications. Join a dynamic team and make a positive impact on customer experiences.

Qualifications

• At least 6 months to 1 year work experience in a call center.
• Good verbal and written communication skills.
• Basic knowledge in computer navigation.

Responsibilities

• Handle customer inquiries via calls, emails, and chats.
• Resolve product or service issues effectively.
• Document customer transactions accurately.

Skills

Customer Service Orientation

Active Listening Skills

Problem Solving Skills

Effective Communication

Teamwork and Collaboration

Technology Skills

Education

High School Graduate or Equivalent

Tools

MS Office Applications

Job description

Qualfon Philippines is looking for customer service representatives in Cebu City. Responsibilities include handling customer calls, resolving service issues, and maintaining accurate documentation of interactions. Required qualifications include a high school diploma or its equivalent and at least 6 months of call center experience. Ideal candidates will possess strong verbal communication skills and be proficient with MS Office applications. Join a dynamic team and make a positive impact on customer experiences.