Customer Experience Champion & Problem Solver

Qualfon Philippines; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

Qualfon Philippines is looking for customer service representatives in Cebu City. The role involves handling customer inquiries via call, email, or chat, providing exceptional service, and maintaining accurate records. Applicants should have at least a Sr. High School diploma and good English communication skills. Training is provided, and the company promotes a positive work environment with opportunities for advancement within the organization.

Qualifications

• Good English communication skills (verbal and written).
• Strong interpersonal and relationship-building skills.

Responsibilities

• Resolve product or service problems by understanding customer’s issues.
• Create or update customer information in the client database.
• Maintain a high level of professionalism when dealing with customers.

Skills

Effective communication skills

Customer service orientation

Active listening skills

Problem-solving skills

Technology skills

Computer navigation skills

Education

At least Sr. High School graduate or vocational degree

Tools

MS Office applications

Job description

Qualfon Philippines is looking for customer service representatives in Cebu City. The role involves handling customer inquiries via call, email, or chat, providing exceptional service, and maintaining accurate records. Applicants should have at least a Sr. High School diploma and good English communication skills. Training is provided, and the company promotes a positive work environment with opportunities for advancement within the organization.