Multichannel Customer Support Specialist

mc-1 picture city international inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Cebu City is looking for a Customer Service Provider. In this role, you will be the first point of contact for customers, addressing inquiries across multiple channels and ensuring excellent service. Candidates should have proven customer service experience, strong communication skills, and the ability to manage tasks in a fast-paced environment. Opportunities for growth and development are available.

Qualifications

• Proven experience in customer service or a similar role is preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving skills and the ability to think on your feet.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to work well independently and as part of a team.

Responsibilities

• Handle customer inquiries promptly and effectively.
• Provide support for product-related questions and resolve issues.
• Deliver excellent service across multiple communication channels.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Empathy and patience

Basic computer skills

Job description

A customer service company in Cebu City is looking for a Customer Service Provider. In this role, you will be the first point of contact for customers, addressing inquiries across multiple channels and ensuring excellent service. Candidates should have proven customer service experience, strong communication skills, and the ability to manage tasks in a fast-paced environment. Opportunities for growth and development are available.