Customer Care Specialist — Problem Solver & Support Pro

Qualfon; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

Qualfon in Manila is seeking customer service representatives who will handle calls, emails, and chats to resolve customer issues effectively. Candidates should possess a Sr. High School diploma or equivalent, along with good English communication and basic computer skills.

This role involves maintaining a high level of professionalism and establishing positive relationships with customers. Qualfon is committed to equal employment opportunities for all.

Qualifications

• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office applications.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Resolve product or service problems by accurately understanding the customer’s issues.
• Determine the cause of the problem and select the best solution.
• Provide exceptional customer service experience.

Skills

Effective communication skills

Customer service orientation

Active listening skills

Problem solving skills

Computer navigation skills

Technology skills

Education

At least Sr. High School graduate or equivalent

Job description

Qualfon in Manila is seeking customer service representatives who will handle calls, emails, and chats to resolve customer issues effectively. Candidates should possess a Sr. High School diploma or equivalent, along with good English communication and basic computer skills.

This role involves maintaining a high level of professionalism and establishing positive relationships with customers. Qualfon is committed to equal employment opportunities for all.