Senior Sales & Customer Support Specialist

Qualfon Philippines; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

Qualfon Philippines in Cebu City is seeking dedicated customer service representatives to handle calls, emails, and chats efficiently. Candidates should be at least high school graduates with sales experience in a call center and possess excellent communication skills. Responsibilities include resolving customer issues and maintaining documentation with professionalism. Qualfon promotes a positive workplace where every employee can thrive. Competitive training and development opportunities are part of the role.

Qualifications

• At least Sr. High School graduate or vocational degree.
• 6-months to 1-year Sales experience in a call center.
• Good verbal and written communication skills.
• Basic knowledge in computer navigation.

Responsibilities

• Resolve product or service issues for customers.
• Handle customer escalations and concerns.
• Complete accurate documentation of customer interactions.
• Maintain professionalism and adhere to guidelines.
• Attend training sessions for skill enhancement.

Skills

Customer Service Orientation

Active listening Skills

Problem Solving Skills

Effective Communication

Teamwork and Collaboration

Technology Skills

Education

High School Graduate or Equivalent

Tools

MS Office Applications

Job description

Qualfon Philippines in Cebu City is seeking dedicated customer service representatives to handle calls, emails, and chats efficiently. Candidates should be at least high school graduates with sales experience in a call center and possess excellent communication skills. Responsibilities include resolving customer issues and maintaining documentation with professionalism. Qualfon promotes a positive workplace where every employee can thrive. Competitive training and development opportunities are part of the role.