Multichannel Customer Support Specialist

Recruitify_HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading BPO company is seeking a Customer Service Representative in Quezon City, Philippines. The candidate will provide exceptional customer support through various channels including phone, email, and chat. Responsibilities include resolving inquiries efficiently, maintaining product knowledge, documenting interactions, and collaborating with team members to enhance customer experience. Candidates must possess a high school diploma and 3-5 years of relevant experience, demonstrating strong communication skills and a customer-focused approach.

Qualifications

• Educational qualifications should include a High School Diploma or equivalent.
• Experience in customer service of at least 3-5 years is required.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries and issues efficiently.
• Maintain high product knowledge to assist customers.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving mindset

Education

High School Diploma or equivalent

Job description

A leading BPO company is seeking a Customer Service Representative in Quezon City, Philippines. The candidate will provide exceptional customer support through various channels including phone, email, and chat. Responsibilities include resolving inquiries efficiently, maintaining product knowledge, documenting interactions, and collaborating with team members to enhance customer experience. Candidates must possess a high school diploma and 3-5 years of relevant experience, demonstrating strong communication skills and a customer-focused approach.