Multi-Channel Customer Experience Pro

VXI Global Holdings B.V. (Philippines); Pasig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Our team in Pasig, Philippines is hiring a frontline customer service representative to handle inquiries via telephone, email, chat and social media according to team guidelines and operating procedures.

You will provide exceptional service, address concerns, document each interaction accurately, and escalate complex issues to management when needed, all while adhering to quality standards and schedule expectations.

Responsibilities

• Respond to customer inquiries (via telephone, email, chat, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Job description

Our team in Pasig, Philippines is hiring a frontline customer service representative to handle inquiries via telephone, email, chat and social media according to team guidelines and operating procedures.

You will provide exceptional service, address concerns, document each interaction accurately, and escalate complex issues to management when needed, all while adhering to quality standards and schedule expectations.