Multichannel Customer Support Specialist

Recruitify_HR; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer support representative to handle inquiries via phone, email, or chat, and to provide information about products and services. The role emphasizes clear communication, collaboration with teammates, and adherence to call center practices to ensure high-quality service outcomes.

Ideal candidates bring excellent communication and interpersonal skills, the ability to stay calm in stressful situations, and strong problem-solving and attention to

Qualifications

• Educational Qualifications:Bachelors degree in a relevant field
• Experience Level:35 years
• Skills and Competencies:Excellent communication and interpersonal skills
• Skills and Competencies:Ability to handle high-stress situations and difficult customers
• Qualities and Traits:Strong problem-solving skills and attention to detail
• Working Conditions:Flexible working hours and the ability to work in a team-oriented environment

Responsibilities

• Answering customer inquiries and resolving issues via phone, email, or chat.
• Providing information about products and services to enhance customer satisfaction.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with team members to improve service delivery and operational efficiency.
• Adhering to call center best practices and company policies.

Skills

Communication skills

Interpersonal skills

Stress management

Problem solving

Attention to detail

Education

Bachelor's degree

Job description

Recruitify_HR in the Philippines is seeking a customer support representative to handle inquiries via phone, email, or chat, and to provide information about products and services. The role emphasizes clear communication, collaboration with teammates, and adherence to call center practices to ensure high-quality service outcomes.

Ideal candidates bring excellent communication and interpersonal skills, the ability to stay calm in stressful situations, and strong problem-solving and attention to