Customer Experience Advisor — Delight & Resolve

VXI Global Solutions; Davao City; On-site; PHP 201,000 - 279,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking an entry-level Customer Experience Associate to handle inbound calls and assist members with various inquiries. You will use knowledge tools to resolve issues, document interactions in the CRM, and follow up to ensure satisfaction.

Ideal candidates enjoy helping others, communicate clearly in English, and meet the minimum age and education requirements. This is a frontline role with growth opportunities in a fast-paced environment.

Qualifications

• High school graduate required.
• Must be at least 18 years old.
• Able to read and speak English proficiently to communicate with customers.

Responsibilities

• Answer inbound calls from members and assist with inquiries using provided tools.
• Respond to calls promptly with friendly demeanor and willingness to help.
• Document call inquiries and resolutions in the CRM.
• Perform outbound follow-ups as needed to support final resolution and satisfaction.
• Maintain professional demeanor and ensure questions are addressed.

Skills

Communication Skills

Customer Service Skills

Active Listening Skills

Problem-Solving Skills

Empathy & De-escalation

Team Work

Education

High School Diploma

Job description

VXI Global Solutions in the Philippines is seeking an entry-level Customer Experience Associate to handle inbound calls and assist members with various inquiries. You will use knowledge tools to resolve issues, document interactions in the CRM, and follow up to ensure satisfaction.

Ideal candidates enjoy helping others, communicate clearly in English, and meet the minimum age and education requirements. This is a frontline role with growth opportunities in a fast-paced environment.