Multichannel Customer Care Specialist

TaskUs; Las Piñas; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Great benefits package

Professional growth

Inclusive workplace

Job summary

TaskUs is seeking a Customer Care Specialist in Las Piñas to deliver world-class support via phone, email, and live chat. You will resolve inquiries, document interactions, and escalate issues when needed while maintaining a customer-centric approach.

The role requires good English communication, empathy, adaptability, and teamwork. A high school diploma is required, with friendly collaboration across departments in a fast-paced BPO environment.

Qualifications

• Must be a high school graduate.
• Fluent in written and spoken English.
• Experience in customer support is a plus.
• Proficient with Windows OS, macOS, MS Office, and Google apps.

Responsibilities

• Deliver world-class customer service via phone, email, and live chat.
• Address inquiries, resolve issues, and maintain customer satisfaction.
• Navigate documentation to provide accurate responses.
• Escalate priority issues to internal teams.
• Document interactions according to SOPs.
• Collaborate with teammates to improve service.

Skills

Problem-solving

Communication

Adaptability

Empathy

Teamwork

Willingness to learn

Education

High school diploma

Tools

Zendesk

Slack

Windows

Office & Google apps

Job description

TaskUs is seeking a Customer Care Specialist in Las Piñas to deliver world-class support via phone, email, and live chat. You will resolve inquiries, document interactions, and escalate issues when needed while maintaining a customer-centric approach.

The role requires good English communication, empathy, adaptability, and teamwork. A high school diploma is required, with friendly collaboration across departments in a fast-paced BPO environment.