Multi-Channel Support Specialist – Voice & Non-Voice

TORCH Solutions; Bacolod; On-site; PHP 180,000 - 300,000; Full time

Job summary

TORCH Solutions in Bacolod City is seeking a full-time customer service professional to support financial software products. You will assist customers by phone, email and chat, guiding them through the software and resolving issues to ensure smooth usage.

The role requires at least a senior high school graduate, excellent English communication, and 6 months of BPO experience, and is onsite in Bacolod. Training and performance-based opportunities are available.

Qualifications

• Senior high school graduate
• Excellent English communication
• 6 months of BPO experience

Responsibilities

• Assist customers by phone, email and chat, guiding them through the software and troubleshooting issues.
• Document interactions and contribute to service improvements.

Skills

English communication

Customer service

Education

Senior high school graduate

Job description

TORCH Solutions in Bacolod City is hiring for a full-time customer service role focused on financial software products. You will assist customers by phone, email and chat, guiding them through the software and troubleshooting issues. You'll document interactions and contribute to service improvements.

The role requires at least a senior high school graduate, excellent English communication, and 6 months of BPO experience. Onsite work in Bacolod is expected.