Bacolod Onsite: Multi-Channel Customer Support Specialist

TORCH Solutions; Pasacao; On-site; PHP 201,000 - 312,000; Full time

Job summary

Torch Solutions in Bacolod City is seeking a dedicated, full-time Customer Service professional to support our financial software products. You will assist customers by phone, email, and chat, helping them navigate the software and resolve issues efficiently.

You will document interactions, provide product guidance, and collaborate with the customer service team to share best practices. The role requires basic BPO experience and strong English communication, with on-site work in a collaborative

Qualifications

• Senior high school graduate required.
• Excellent English communication skills.
• Amenable to work onsite.
• With 6 months BPO experience.

Responsibilities

• Respond to inbound customer inquiries via phone, email and chat.
• Investigate and resolve customer issues in a timely and efficient manner.
• Provide product training and guidance to customers.
• Document customer interactions and maintain accurate records.
• Identify opportunities to enhance the customer experience and escalate feedback to the product team.
• Collaborate with the wider customer service team to share best practices and continuously improve our support offerings.

Skills

Excellent English communications

Education

Senior High School Diploma

Job description

Torch Solutions in Bacolod City is seeking a dedicated, full-time Customer Service professional to support our financial software products. You will assist customers by phone, email, and chat, helping them navigate the software and resolve issues efficiently.

You will document interactions, provide product guidance, and collaborate with the customer service team to share best practices. The role requires basic BPO experience and strong English communication, with on-site work in a collaborative