Onsite Multichannel Support Specialist - Voice And Chat

TORCH Solutions; Pasacao; On-site; PHP 240,000 - 360,000; Full time

Job summary

Torch Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions and collaborate with the team to improve support.

Qualifications

• Fluent English communication required.
• Experience in BPO or customer support preferred.

Responsibilities

• Help customers navigate financial software and troubleshoot issues.
• Document interactions and provide product guidance to users.
• Collaborate with team to improve support quality and customer satisfaction.

Skills

English communication

Customer service

Job description

Job Description:

Torch Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

Requirements:

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions, provide product guidance, and collaborate with the team to improve support.