Onsite Multichannel Support Specialist - Voice & Chat

TORCH Solutions; Pasacao; On-site; PHP 180,000 - 240,000; Full time

Job summary

TORCH Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions, provide product guidance, and collaborate with the team to improve support.

Qualifications

• Strong English communication skills.
• On-site availability in Bacolod City.
• At least 6 months of BPO experience.

Responsibilities

• Assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.
• Document interactions, provide product guidance, and collaborate with the team to improve support.

Skills

Customer service

Communication skills

Job description

TORCH Solutions in Bacolod City is seeking a full-time customer service representative to support our financial software products. You will assist customers, navigate the software, and troubleshoot issues to ensure satisfaction.

The role requires strong English communication, on-site availability, and at least 6 months of BPO experience. You will document interactions, provide product guidance, and collaborate with the team to improve support.