Multi-Channel Support Specialist Voice And Non-Voice

TORCH Solutions; Bacolod; On-site; PHP 223,000 - 391,000; Full time

Job summary

TORCH Solutions in Bacolod City is hiring a full-time customer service professional for financial software products. You will assist customers by phone, email and chat, guiding them through the software and resolving issues.

The role requires at least a senior high school graduate, excellent English communication, and 6 months of BPO experience. Onsite work in Bacolod is expected.

Qualifications

• Senior high school graduate
• Excellent English communication
• 6 months of BPO experience

Responsibilities

• Assist customers by phone, email and chat.
• Guide customers through the software and troubleshoot issues.
• Document interactions and contribute to service improvements.

Skills

English communication

Education

Senior high school graduate

Job description

Job Description:

TORCH Solutions in Bacolod City is hiring for a full-time customer service role focused on financial software products. You will assist customers by phone, email and chat, guiding them through the software and troubleshooting issues. You'll document interactions and contribute to service improvements.

The role requires at least a senior high school graduate, excellent English communication, and 6 months of BPO experience. Onsite work in Bacolod is expected.