Onsite Multichannel Support Specialist - Voice & Chat
TORCH Solutions
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Job summary
Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.
Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance. We value clear English communication and onsite availability to support clients effectively, and you will work with a collaborative
Qualifications
Responsibilities
- Respond to inquiries by phone, email and chat.
- Document interactions.
- Provide product training and guidance.
Job description
Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.
Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance. We value clear English communication and onsite availability to support clients effectively, and you will work with a collaborative
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