Onsite Multi-Channel Support Agent – Voice & Chat (Bacolod)

TORCH Solutions; Bacolod; On-site; PHP 260,000 - 420,000; Full time

Job summary

Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.

Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance. We value clear English communication and onsite availability to support clients effectively, and you will work with a collaborative

Qualifications

Responsibilities

• Respond to inquiries by phone, email and chat.
• Document interactions.
• Provide product training and guidance.

Job description

Torch Solutions in Bacolod City is hiring a full-time customer service specialist for our financial software products. You will help customers navigate the software and troubleshoot issues to ensure a smooth experience.

Responsibilities include responding to inquiries by phone, email and chat; documenting interactions; and providing product training and guidance.

We value clear English communication, teamwork, and onsite availability, with opportunities to contribute to service improvements.