Customer Care & Sales Specialist

MCI; San Fernando; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health insurance coverage

Dental coverage

Paid training period and meal allowance

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking call center agents in San Fernando, Pampanga to support inbound and outbound customer service and sales projects. The role involves handling inquiries and providing excellent customer service.

This position offers industry-leading training with opportunities for advancement to roles such as Supervisor and Trainer. Candidates should have strong communication skills, reliability, and a customer-oriented mindset.

Core benefits include health insurance and performance bonuses, making this a competitive career start opportunity.

Qualifications

• Must be 18 years of age or older.
• Reliable attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts professionally and timely.
• Ensure first-call resolution through problem solving and effective call handling.
• Accurately document and process customer claims.

Skills

Excellent organizational skills

Written and oral communication skills

Problem solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking call center agents in San Fernando, Pampanga to support inbound and outbound customer service and sales projects. The role involves handling inquiries and providing excellent customer service.

This position offers industry-leading training with opportunities for advancement to roles such as Supervisor and Trainer. Candidates should have strong communication skills, reliability, and a customer-oriented mindset.

Core benefits include health insurance and performance bonuses, making this a competitive career start opportunity.