Customer Support Specialist — Call Center

MCI; San Fernando; In loco; PHP 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

MCI is seeking a Full-Time Call Center Representative in the Philippines to deliver exceptional customer support across inbound and outbound calls. You will assist customers, resolve issues, document interactions and maintain data quality, while meeting productivity and quality expectations.

The role requires strong English skills, excellent problem-solving and the ability to multitask in a fast-paced environment. On-site work at our San Fernando location is expected.

Competenze

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Mansioni

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Conoscenze

Fluent English

Verbal & written communication

Formazione

High school diploma or GED

Strumenti

CRM software

Descrizione del lavoro

MCI is seeking a Full-Time Call Center Representative in the Philippines to deliver exceptional customer support across inbound and outbound calls. You will assist customers, resolve issues, document interactions and maintain data quality, while meeting productivity and quality expectations.

The role requires strong English skills, excellent problem-solving and the ability to multitask in a fast-paced environment. On-site work at our San Fernando location is expected.