Contact Center Trainer & Onboarding Specialist

MCI Careers; San Fernando; Presencial; PHP 334.800 - 558.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO Coverage

Dental Coverage

Free meals during training

Career growth opportunities

Performance and loyalty bonuses

Employee shuttle services

Descripción de la vacante

MCI Careers is seeking a Contact Center Trainer in San Fernando, Pampanga, Philippines. The trainer will deliver impactful training sessions for new hires and existing agents, develop tailored training materials, and collaborate with operations to identify training needs. Candidates should have a Bachelor's degree, 2+ years of BPO training experience, strong communication skills, and be fluent in English and Spanish. This role offers various employee benefits including health and dental coverage, career growth opportunities, and performance bonuses.

Formación

• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Experience with virtual training tools.
• Ability to manage multiple training batches in a fast-paced environment.

Responsabilidades

• Deliver engaging training sessions for new hires and existing agents.
• Develop training materials and manuals tailored to client processes.
• Collaborate with operations to identify training needs.

Conocimientos

Facilitation

Communication

Interpersonal Skills

Bilingual (English and Spanish)

Educación

Bachelor’s degree in Education, Communications, or a related field

Herramientas

Learning Management Systems (LMS)

Microsoft Office

Contact Center Platforms

Descripción del empleo

MCI Careers is seeking a Contact Center Trainer in San Fernando, Pampanga, Philippines. The trainer will deliver impactful training sessions for new hires and existing agents, develop tailored training materials, and collaborate with operations to identify training needs. Candidates should have a Bachelor's degree, 2+ years of BPO training experience, strong communication skills, and be fluent in English and Spanish. This role offers various employee benefits including health and dental coverage, career growth opportunities, and performance bonuses.