Multi-Channel Customer Support Pro (Voice & Non-Voice)

Talent Outsourcing Channel Solutions; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance incentives

Bonuses based on targets

Health and wellness programmes

Training and career progression

Flexible scheduling

Job summary

Talent Outsourcing Channel Solutions in Makati City is seeking dedicated Voice & Non-Voice Customer Service representatives for a full-time role. You will be the vital link between clients and customers, delivering exceptional service across calls, emails, and live chat.

The role emphasizes customer satisfaction, strong English communication, and teamwork. Training and ongoing development are provided, with flexible scheduling to support work-life balance.

Qualifications

• High school diploma or equivalent.
• Strong English communication (written and verbal).
• Experience in a call centre or customer-facing role preferred.
• Proficiency with computers and familiarity with CRM systems.

Responsibilities

• Answer inbound customer calls and address enquiries professionally.
• Respond to customer emails and messages promptly.
• Handle live chat interactions and provide real-time support.
• Resolve customer issues following company protocols and escalation procedures.
• Document all customer interactions accurately in the designated systems.
• Maintain detailed records of transactions and customer information with confidentiality.
• Identify and escalate complex issues to supervisors or specialist teams as required.
• Maintain quality standards and achieve performance targets.

Skills

English communication

CRM systems

Typing speed

Multitasking

Teamwork

Customer service

Education

High school diploma

Job description

Talent Outsourcing Channel Solutions in Makati City is seeking dedicated Voice & Non-Voice Customer Service representatives for a full-time role. You will be the vital link between clients and customers, delivering exceptional service across calls, emails, and live chat.

The role emphasizes customer satisfaction, strong English communication, and teamwork. Training and ongoing development are provided, with flexible scheduling to support work-life balance.