VOICE & NON VOICE CUSTOMER SERVICE

Talent Outsourcing Channel Solutions; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance incentives

Bonuses based on targets

Health and wellness programmes

Training and career progression

Flexible scheduling

Job summary

Talent Outsourcing Channel Solutions in Makati City is seeking dedicated Voice & Non-Voice Customer Service representatives for a full-time role. You will be the vital link between clients and customers, delivering exceptional service across calls, emails, and live chat.

The role emphasizes customer satisfaction, strong English communication, and teamwork. Training and ongoing development are provided, with flexible scheduling to support work-life balance.

Qualifications

• High school diploma or equivalent.
• Strong English communication (written and verbal).
• Experience in a call centre or customer-facing role preferred.
• Proficiency with computers and familiarity with CRM systems.

Responsibilities

• Answer inbound customer calls and address enquiries professionally.
• Respond to customer emails and messages promptly.
• Handle live chat interactions and provide real-time support.
• Resolve customer issues following company protocols and escalation procedures.
• Document all customer interactions accurately in the designated systems.
• Maintain detailed records of transactions and customer information with confidentiality.
• Identify and escalate complex issues to supervisors or specialist teams as required.
• Maintain quality standards and achieve performance targets.

Skills

English communication

CRM systems

Typing speed

Multitasking

Teamwork

Customer service

Education

High school diploma

Job description

About the role

Talent Outsourcing Channel Solutions is seeking dedicated and customer-focused professionals to join our team as Voice & Non Voice Customer Service representatives. This is a full-time position based in Makati City, Metro Manila. In this role, you will be the vital connection between our clients and their customers, delivering exceptional service across multiple communication channels. Whether handling inbound calls, managing email enquiries, or responding to live chat messages, you will play a crucial part in building lasting customer relationships and maintaining our reputation for excellence. This position offers the opportunity to develop valuable skills in a fast-paced, dynamic environment whilst contributing directly to client satisfaction and business success.

Key responsibilities

• Answer inbound customer calls and address enquiries in a professional, courteous and efficient manner
• Respond to customer emails and messages promptly, ensuring clear and comprehensive communication
• Handle live chat interactions and provide real-time support to customers across various platforms
• Resolve customer issues and complaints following company protocols and escalation procedures
• Document all customer interactions accurately in the designated systems
• Maintain detailed records of transactions and customer account information with confidentiality
• Identify and elevate complex issues to supervisors or specialist teams as required
• Achieve and maintain quality standards and performance targets including call handling time, accuracy and customer satisfaction ratings
• Adhere to company policies, procedures and compliance requirements at all times
• Participate in training programmes and continuous learning initiatives to enhance product knowledge and service skills
• Collaborate with team members and other departments to ensure seamless customer experiences

What we’re looking for

• High school diploma or equivalent qualification as a minimum
• Strong communication skills with the ability to articulate clearly in English (both written and verbal)
• Excellent listening and comprehension abilities
• Proven customer service experience in a call centre or customer-facing environment is preferred
• Proficiency in using computers and familiarity with customer relationship management (CRM) systems
• Ability to multitask and manage multiple communication channels effectively
• Strong problem-solving skills and a customer-centric approach
• Patience, empathy and a positive attitude when interacting with customers
• Ability to work in a team environment and follow instructions from supervisors
• Reliability and punctuality with a strong work ethic
• Flexibility to work in shifts, including potential evening or weekend hours as required
• Fast typing speed and accuracy in data entry

What we offer

Talent Outsourcing Channel Solutions is committed to supporting the professional development and wellbeing of our team members. We offer competitive remuneration packages, including performance incentives and bonuses based on achieving targets. Our comprehensive benefits include health and wellness programmes, access to training and skills development initiatives, and opportunities for career progression within the organisation. We foster a supportive and inclusive workplace culture where every team member's contribution is valued. We also provide flexible scheduling options where possible to help maintain a healthy work-life balance. Additional benefits include paid time off, employee recognition programmes and a collaborative team environment designed to support your success and job satisfaction.

About us

Talent Outsourcing Channel Solutions is a leading customer service outsourcing provider dedicated to delivering exceptional service solutions for our diverse client portfolio. With a focus on operational excellence, innovation and employee development, we have established ourselves as a trusted partner for businesses seeking high-quality customer support services. Our mission is to connect talented professionals with meaningful opportunities whilst ensuring our clients receive outstanding service that exceeds expectations. We pride ourselves on maintaining a positive, inclusive workplace culture that encourages professional growth, teamwork and continuous improvement. Based in Makati City, we are strategically positioned to serve regional and international clients with excellence and reliability.