Multichannel CSR: Voice & Non-Voice Support

Sapient Global Services; Quezon City; On-site; PHP 234,000 - 279,000; Full time

Benefits offered by this job

HMO for you + 2 dependents

Pioneer accounts (including easy, non-

Incentives

Job summary

Sapient Global Services in Metro Manila is hiring a Customer Service Representative. This role handles customer concerns via voice and non-voice channels, with a quick 1-day hiring process and a salary up to ₱25,000 plus monthly commissions.

We train you even if you have no call center experience. You will work onsite, join a supportive team, and have growth opportunities with benefits such as HMO for you and dependents, shift options, and bonuses.

Qualifications

• High school graduates (old curriculum) or ALS passers welcome.
• No call center experience? we’ll train you.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency.
• Process orders, returns, and account updates with accuracy.
• Hit key performance targets in customer satisfaction and efficiency.

Skills

Good communication skills

Problem-solving skills

Willingness to work onsite

Education

High school diploma or equivalent

Job description

Sapient Global Services in Metro Manila is hiring a Customer Service Representative. This role handles customer concerns via voice and non-voice channels, with a quick 1-day hiring process and a salary up to ₱25,000 plus monthly commissions.

We train you even if you have no call center experience. You will work onsite, join a supportive team, and have growth opportunities with benefits such as HMO for you and dependents, shift options, and bonuses.