Multichannel Customer Support Specialist

Torch Solutions; Philippines; On-site; PHP 167,000 - 290,000; Full time

Job summary

Talent Outsourcing Channel in the Philippines is seeking a Customer Service Representative to deliver exceptional service to clients via phone, email, and chat. You will address inquiries, resolve issues, and provide accurate information while maintaining a friendly, professional demeanor.

Candidates should have a high school diploma, strong communication, problem-solving and multitasking abilities, and flexibility to rotate shifts including evenings, weekends, and holidays.

Qualifications

• Proven ability to provide excellent customer service in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to multitask and resolve issues with empathy and professionalism.

Responsibilities

• Address customer inquiries and provide accurate information via phone, email, and chat.
• Resolve customer issues in a timely and effective manner.
• Maintain customer records and update databases with relevant information.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Job description

Talent Outsourcing Channel in the Philippines is seeking a Customer Service Representative to deliver exceptional service to clients via phone, email, and chat. You will address inquiries, resolve issues, and provide accurate information while maintaining a friendly, professional demeanor.

Candidates should have a high school diploma, strong communication, problem-solving and multitasking abilities, and flexibility to rotate shifts including evenings, weekends, and holidays.