Multi-Channel Customer Support Specialist

Outsourcey; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support outsourcing company based in Metro Manila is looking for a Customer Support Representative. You will provide exceptional customer support via phone, email, and live chat, resolving inquiries and technical issues professionally. The ideal candidate should have strong communication skills and problem-solving abilities, with experience in customer support or administrative roles preferred. This role involves multitasking in a fast-paced environment while maintaining accurate records and assisting with order processing.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer support software and office productivity tools.
• Attention to detail and ability to multitask in a fast-paced environment.
• Prior experience in customer support or administrative roles preferred.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries, technical issues, and complaints.
• Perform administrative tasks such as data entry and filing.
• Assist with order processing and billing inquiries.
• Monitor customer feedback and identify trends.

Skills

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Attention to detail

Multitasking skills

Tools

Customer support software

Office productivity tools

Job description

A customer support outsourcing company based in Metro Manila is looking for a Customer Support Representative. You will provide exceptional customer support via phone, email, and live chat, resolving inquiries and technical issues professionally. The ideal candidate should have strong communication skills and problem-solving abilities, with experience in customer support or administrative roles preferred. This role involves multitasking in a fast-paced environment while maintaining accurate records and assisting with order processing.