Multi-Channel Customer Support Agent

Private Advertiser

Taguig

On-site

PHP 201,000 - 335,000

Full time

4 days ago

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Job summary

Private Advertiser is seeking detail-oriented Customer Support Agents to join our team on a full-time basis in the Philippines. The role focuses on handling customer inquiries, delivery instructions, and missing package requests primarily through website chat and SMS/text, with occasional email follow-ups.

Some escalations may involve phone contact. Ideal candidates are high school graduates (college level preferred) with strong written communication, the ability to multitask, and a

Qualifications

High School graduate or college level preferred.
Strong written communication and grammar.
Ability to multitask with accuracy and quality.
Comfortable using multiple digital platforms and tools.
Customer-first mindset and problem-solving skills.

Responsibilities

Handle customer inquiries, delivery instructions, and missing package requests via chat and SMS.
Provide follow-up support via email when needed.
Maintain professionalism and accuracy across communication channels.
Manage up to 3 concurrent interactions (e.g., 2 chats and 1 text).
Respond promptly, with 80% of chats answered within 3 minutes.
Aim for at least 90% quality on audited interactions monthly.
Collaborate with escalation team for issues needing phone contact.

Skills

Written communication

Multitasking

Problem solving

Customer-first mindset

Digital platforms

Excellent grammar

Education

High School Diploma

College level or Graduate

Job description

Some escalations may involve phone contact. Ideal candidates are high school graduates (college level preferred) with strong written communication, the ability to multitask, and a

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