Multi-Channel Customer Support Specialist

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Metro Manila is looking for a dedicated Customer Support Agent. The ideal candidate will provide exceptional support via phone, email, and chat, handle inquiries efficiently, and maintain product knowledge. Required qualifications include a High School Diploma and strong communication skills. Applicants should have 3-5 years of experience in customer service, with an emphasis on professionalism in challenging situations and a customer-focused mindset. This role is ideal for those who thrive in fast-paced BPO environments.

Qualifications

• 3-5 years of experience in customer service or related field.
• Ability to handle difficult situations with professionalism.
• Experience working in a fast-paced BPO environment.

Responsibilities

• Provide exceptional customer support through various channels including phone, email, and chat.
• Resolve customer inquiries and issues in an efficient and timely manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions accurately and update CRM systems as required.
• Collaborate with team members to improve processes and enhance the customer experience.

Skills

Strong verbal and written communication skills

Customer-focused mindset

Problem-solving skills

Education

High School Diploma or equivalent

Job description

A customer service company in Metro Manila is looking for a dedicated Customer Support Agent. The ideal candidate will provide exceptional support via phone, email, and chat, handle inquiries efficiently, and maintain product knowledge. Required qualifications include a High School Diploma and strong communication skills. Applicants should have 3-5 years of experience in customer service, with an emphasis on professionalism in challenging situations and a customer-focused mindset. This role is ideal for those who thrive in fast-paced BPO environments.