Customer Support Specialist - Multi-Channel & KPI-Driven

Recruitify_HR; Taguig; On-site; PHP 279,000 - 468,720; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries via phone, email, and chat, providing courteous, solution‑oriented support. You will document interactions, collaborate with teammates to boost efficiency, and strive to meet performance metrics in a fast‑paced call center environment.

The role requires the ability to multitask, stay patient, and deliver consistent service while maintaining detailed records.

Qualifications

• Bachelor's degree preferred.
• 35 years of experience in a call center environment.

Responsibilities

• Provide exceptional customer service to callers by addressing inquiries and resolving issues.
• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Document customer interactions and maintain detailed records to ensure support continuity.
• Collaborate with team members to improve service efficiency and customer satisfaction.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Skills

Strong communication

Problem solving

Patience

Education

Bachelor's degree in relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries via phone, email, and chat, providing courteous, solution‑oriented support. You will document interactions, collaborate with teammates to boost efficiency, and strive to meet performance metrics in a fast‑paced call center environment.

The role requires the ability to multitask, stay patient, and deliver consistent service while maintaining detailed records.