Financial Customer Care Specialist - Multi-Channel Support

Private Advertiser; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a customer service representative to support customers with empathy across phone, text, chat, and video channels in a fast-paced, high-volume environment.

The ideal candidate has at least 6 months of BPO customer service experience and has completed at least two years of college; on-site work, flexible schedules, and training completion are required. Join a team delivering quality service while adhering to policies.

Qualifications

• At least 6 months of Customer Service experience in a BPO Industry.
• Completed at least 2 years of college education.

Responsibilities

• Support customers with empathy across multiple channels (phone, text, chat, video) in a fast-paced, high-volume setting.
• Handle inquiries and resolve issues to deliver best-in-class service while following guidelines and using multiple systems.
• Collaborate with supervisor for direction and team coordination.
• Collaborate with team to share information with internal and external customers.

Skills

Customer service

Education

Two years of college education

Job description

Private Advertiser in the Philippines is seeking a customer service representative to support customers with empathy across phone, text, chat, and video channels in a fast-paced, high-volume environment.

The ideal candidate has at least 6 months of BPO customer service experience and has completed at least two years of college; on-site work, flexible schedules, and training completion are required. Join a team delivering quality service while adhering to policies.