Multi-Channel Customer Support Specialist

Neksjob Philippines; Misamis Occidental; On-site; PHP 223,200 - 312,480; Full time

Job summary

A customer service company in the Philippines is seeking a dedicated Customer Service Representative to handle customer inquiries and provide support across various channels. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle a high volume of calls. Previous customer service experience is preferred, and a high school diploma is required. This role offers a rewarding opportunity to enhance customer satisfaction.

Qualifications

• High school diploma or equivalent, with an Associate or Bachelor’s degree preferred.
• Previous customer service experience is a plus.
• Ability to handle high call volumes and stay calm under pressure.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and accurately.
• Maintain detailed records of customer interactions.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving mindset

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM systems

Job description

A customer service company in the Philippines is seeking a dedicated Customer Service Representative to handle customer inquiries and provide support across various channels. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to handle a high volume of calls. Previous customer service experience is preferred, and a high school diploma is required. This role offers a rewarding opportunity to enhance customer satisfaction.