Multi-Channel Customer Experience Agent (Hybrid)

Asticom Technology Inc.; Muntinlupa; Hybrid; PHP 190,000 - 257,000; Full time

Job summary

Asticom Technology Inc. is hiring for a customer service role in the Philippines. The position centers on proactive, end-to-end customer support across multiple channels, with emphasis on empathy, data-driven insights, and journey optimization from browsing to post-purchase care.

The role requires 6–12 months in a contact centre and is based in the MCX area with a hybrid setup (monthly onsite). A reliable internet connection is essential, and flexibility for holidays and shifting hours is

Qualifications

• At least six months to one year of work experience in a contact centre for customer service.
• Experience with email and messaging channels is advantageous.
• Willing to work in the MCX area in Muntinlupa-Cavite Expressway.
• Able to work during public holidays and shifting schedules.
• Must have a reliable internet connection.

Responsibilities

• Deliver proactive, end-to-end customer support and engagement across channels.
• Report to the Supervisor or Team Leader for Customer Service.
• Handle interactions from calls, emails, chat, social media and other channels.

Skills

Customer service

Contact centre experience

Email/messaging channels

Reliable internet connection

Shifting schedule flexibility

Job description

Asticom Technology Inc. is hiring for a customer service role in the Philippines. The position centers on proactive, end-to-end customer support across multiple channels, with emphasis on empathy, data-driven insights, and journey optimization from browsing to post-purchase care.

The role requires 6–12 months in a contact centre and is based in the MCX area with a hybrid setup (monthly onsite). A reliable internet connection is essential, and flexibility for holidays and shifting hours is