Customer Experience Partner - Hybrid, Learning & Growth

Domain; Metro Manila; Hybrid; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Hybrid work setup

Perkbox

LinkedIn Learning

Mental health support

Growth opportunities

Job summary

Domain is hiring a Customer Experience Partner in the Philippines to act as the initial contact for inquiries, handling everything from website support to technical troubleshooting. You will own issues end-to-end and collaborate with internal teams to ensure timely resolution.

You will build strong customer relationships, share feedback to drive product improvements and adoption, and coordinate cross-functional updates.

Qualifications

• Bachelor’s degree or equivalent qualification.
• 1–2 years of experience in customer service or a related role.
• Strong verbal and written communication skills.
• Ability to work efficiently under tight deadlines and perform well in high-pressure environments.
• Proficiency with customer support software such as Freshdesk and 3CX.

Responsibilities

• Act as the first point of contact via phone, chat, and email, resolving customer enquiries of varying complexity.
• Take ownership of issues end-to-end, collaborating with internal teams to ensure timely resolution.
• Build strong customer relationships, share feedback, and drive product adoption.
• Coordinate artwork, templates, system updates, and reporting with cross-functional teams.
• Manage billing reconciliation, supplier invoices, and payment follow-ups.
• Resolve helpdesk tickets within SLA requirements while maintaining high attention to detail.

Skills

Communication

Verbal skills

Written skills

Problem solving

Time management

Education

Bachelor’s Degree or equivalent

Tools

Freshdesk

3CX

Job description

Domain is hiring a Customer Experience Partner in the Philippines to act as the initial contact for inquiries, handling everything from website support to technical troubleshooting. You will own issues end-to-end and collaborate with internal teams to ensure timely resolution.

You will build strong customer relationships, share feedback to drive product improvements and adoption, and coordinate cross-functional updates.