AI-Driven Customer Care Specialist (Hybrid)

BrightClaim; Muntinlupa; Hybrid; PHP 279,000 - 502,000; Full time

Job summary

Genpact Philippines is seeking a capable Associate - Customer Care with a blended work setup. The role involves handling queries via phone, email, chat, or social media, delivering accurate product or policy information, and coordinating with teams to resolve issues.

You will maintain CRM data and look for upsell opportunities. The ideal candidate has relevant education and English proficiency, with a hybrid work arrangement in the Philippines and opportunities for growth within Genpact's

Qualifications

• Bachelor's degree in Business Administration, Communication, Hospitality Management, Information Technology or Marketing.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information about products, services, or policies.
• Resolve customer complaints and coordinate with other departments for resolution.
• Maintain accurate customer records in the CRM.
• Identify upsell/cross-sell opportunities and foster loyalty.
• Prepare reports on customer feedback and service efficiency.

Skills

Account Maintenance

Banking Capital Markets

Claims Resolution

Customer Care

Customer Experience (CX)

Customer Journey Mapping

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Genpact Philippines is seeking a capable Associate - Customer Care with a blended work setup. The role involves handling queries via phone, email, chat, or social media, delivering accurate product or policy information, and coordinating with teams to resolve issues.

You will maintain CRM data and look for upsell opportunities. The ideal candidate has relevant education and English proficiency, with a hybrid work arrangement in the Philippines and opportunities for growth within Genpact's