Customer Care Specialist - Hybrid (Email, Chat & Calls)

Synlink Recruitment Outsourcing Co. Inc.; Ilocos Norte; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Health & Wellness benefits

Flexible working hours

Professional development opportunities

Paid Leave (Maternity, Paternity, Sick, Vacation)

Job summary

A recruitment agency in the Philippines is seeking candidates for Non-Voice and Voice Customer Service roles. Responsibilities include managing customer inquiries through various channels and maintaining performance metrics. The ideal candidate is proficient in English with strong problem-solving skills and attention to detail. Benefits include health insurance, flexible working hours, and professional development opportunities.

Qualifications

• Proficient in English language for both written and verbal communication.
• Strong analytical skills with a focus on problem solving.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Respond to customer inquiries via email, chat, and tickets.
• Handle inbound and outbound calls to assist customers.
• Maintain accurate call and chat logs.

Skills

Proficiency in English language

Strong problem solving skills

Attention to detail

Computer proficiency

Experience in customer service

Job description

A recruitment agency in the Philippines is seeking candidates for Non-Voice and Voice Customer Service roles. Responsibilities include managing customer inquiries through various channels and maintaining performance metrics. The ideal candidate is proficient in English with strong problem-solving skills and attention to detail. Benefits include health insurance, flexible working hours, and professional development opportunities.