Hybrid Customer Care Specialist - Fast, Friendly Support

TENERITY PHILIPPINES CORP.; Taguig; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Tenery Philippines Corp. in Metro Manila is seeking a Customer Service Representative to maintain and improve customer relations through one contact resolution. You will handle primarily inbound calls and support the team in achieving service level targets.

In a temporary hybrid setup, you will apply strong communication, teamwork, and time-management skills. A 1-year BPO background and a stable home internet connection are essential; start date is June 16, 2025.

Qualifications

• 1 year of solid BPO experience (at least 2 years accumulated).
• Willing to work in temporary hybrid set-up.
• Excellent interpersonal, listening, written and verbal communication skills.
• With stable internet connection at home.
• Can start on June 16, 2025.

Responsibilities

• Respond professionally, accurately and in a timely manner to customer contacts (primarily inbound calls).
• Actively demonstrate and behave in accordance with company values.
• Achieve individual performance objectives and standards that help meet departmental objectives.
• Share and discuss ideas to improve standards, practices, and customer interactions.
• Attend monthly team briefings and training workshops when required.
• Collaborate with team leader to keep knowledge up to date and identify training needs.

Skills

Customer service

Communication

Teamwork

Time management

Adaptability

Attention to detail

Education

High School Diploma or Equivalent

Job description

Tenery Philippines Corp. in Metro Manila is seeking a Customer Service Representative to maintain and improve customer relations through one contact resolution. You will handle primarily inbound calls and support the team in achieving service level targets.

In a temporary hybrid setup, you will apply strong communication, teamwork, and time-management skills. A 1-year BPO background and a stable home internet connection are essential; start date is June 16, 2025.