Hybrid Customer Experience Associate

First Advantage; Philippines; Hybrid; PHP 279,000 - 502,200; Full time

Benefits offered by this job

Competitive Salary Package

HMO Benefits

Free mental health consultation

Hybrid work set up

Job summary

First Advantage is seeking an Associate Customer Experience Specialist to support clients and candidates across voice, chat, and email. The role requires multitasking across multiple applications with emphasis on accurate documentation and empathic communication.

You will participate in training, contribute to knowledge resources, and work within a hybrid setup in the Philippines. Two years in a customer-facing role is preferred; the team values problem solving, professionalism, and timely issue

Qualifications

• Handle a high volume of customer contacts across multiple channels.
• Document all interactions accurately and follow procedures.
• Willingness to learn new tools, processes, and adapt to changing customer needs.

Responsibilities

• Deliver high-quality customer service to clients and candidates via voice, chat, and email.
• Manage multiple applications and systems to resolve inquiries efficiently.
• Log interactions and follow up with internal teams to ensure timely resolution.

Skills

Customer service

Multitasking

Communication skills

Time management

Empathy

Problem solving

Education

High School Diploma

Tools

CRM systems

Microsoft Windows

MS Office

Job description

First Advantage is seeking an Associate Customer Experience Specialist to support clients and candidates across voice, chat, and email. The role requires multitasking across multiple applications with emphasis on accurate documentation and empathic communication.

You will participate in training, contribute to knowledge resources, and work within a hybrid setup in the Philippines. Two years in a customer-facing role is preferred; the team values problem solving, professionalism, and timely issue