Mortgage Processor — Encompass Expert & File-Setup Pro

NightOwl Consulting Philippines Inc.; Philippines; On-site; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Above market salary

HMO for principal and dependents

Government-mandated benefits

Performance-based incentives

Quarterly company events

In-depth training for career growth

Great company culture and HR focus

De minimis allowance (₱1,000)

Job summary

NightOwl Consulting Philippines Inc. is seeking a detail-oriented Mortgage Operations support specialist in the Philippines. You will review incoming files, complete order-outs, and support teammates so they can focus on core responsibilities.

Must have mortgage experience; Encompass experience is a plus. You will calculate income for wage earners, run DU/LP, and arrange appraisals as needed, while maintaining file trackers and ensuring timely funding.

Qualifications

• Mortgage industry experience is required.
• Encompass experience is a plus.
• Must have experience with order outs and calling third parties.
• Familiar with using office applications.
• Proficient communication skills.
• Great personality.
• Finance and accounting experience is a plus.

Responsibilities

• Track Lead Notes received from LO (Loan Officer).
• Monitor incoming “App Submitted” emails, and set up Encompass files to align with LO Lead Notes.
• Complete “File Set-up” review when App & Docs are received from the client; includes ordering credit, organizing docs in Encompass, correcting obvious errors on the client app.
• Ability to calculate income for Wage Earners and SE borrowers.
• Run DU/LP and Order appraisals when needed (if no PIW/ACE).
• Send client needs list after initial file review.
• Send client needs list after Preapproval team review.
• Obtain EOI, VOE’s, and HOA docs when requested.
• Ensure EOI and other documents are correct at funding to avoid delays.
• Maintain a tracker of all files and outstanding items.

Skills

Mortgage industry experience

Encompass experience

Order outs & third-party calls

Proficient communication

Great personality

Finance & accounting experience is a +

Tools

Encompass

Job description

NightOwl Consulting Philippines Inc. is seeking a detail-oriented Mortgage Operations support specialist in the Philippines. You will review incoming files, complete order-outs, and support teammates so they can focus on core responsibilities.

Must have mortgage experience; Encompass experience is a plus. You will calculate income for wage earners, run DU/LP, and arrange appraisals as needed, while maintaining file trackers and ensuring timely funding.